Scale changes the nature of consulting work
With two clients a spreadsheet and a calendar are enough. With twenty, a different kind of work begins — not advisory but administrative. Which client has periodic training this month, whose exposure survey expires, where a risk assessment update is overdue after a job change.
The overhead grows non-linearly, because each client has their own files, their own job titles and their own way of announcing new hires. The office spends more time reconciling status and less time on the work the client actually pays for.
The business risk is concrete: a missed medical date or a missing training record is not an inconvenience but a professional liability issue during an inspection or after an incident.


